edg33 Terms and Conditions

Last Updated: January 2026

1. General Provisions and Definitions

These terms and conditions ("Terms") apply to the use of the edg33 platform and all related services. By accessing the edg33 website or using any of its services, you are considered to have fully read, understood, and agreed to these Terms.

The following terms are used with specific meanings in this document:

• Platform: The edg33 website, applications, and all associated services.
• User / Player: Any person registered on the platform.
• Account: A player's own registered profile on edg33.
• Balance: Real money or bonus credits held in the account.
• Terms: All rules and provisions described in this document.
• Deposit: A transfer of funds into the account by the player.
• Withdrawal: A transfer of funds from the account to the player's personal account.

2. Account Registration and Eligibility

2.1 Age Requirement

The minimum age to open an account and use any service on edg33 is 21 years. No person under the age of 21 may register or play games on this platform. We may request the necessary documents to verify age at the time of registration or at any stage thereafter.

2.2 Registration Process

You must provide accurate and complete information when opening an account. Each person may operate only one account. Creating multiple accounts under the same person's name is strictly prohibited and may result in permanent closure of both accounts and forfeiture of the balance.

2.3 Verification

As part of identity verification, edg33 may request the following information or documents:

• National ID Card (NID) or passport
• Mobile number verification
• Proof of ownership of the payment method
• Address verification document

Withdrawals may be held until verification is complete.

3. Account Security and Responsibility

It is your responsibility to keep your account login credentials — username and password — completely confidential. The account holder is responsible for all activity that takes place on the account.

• Login credentials must not be shared with any third party.
• Operating an account on behalf of someone else is prohibited.
• If you suspect unauthorized access to your account, you must notify us immediately via live chat or at [email protected].
• edg33 is not liable for any loss resulting from a security breach of an account if it was caused by the player's own negligence.

4. Deposit and Withdrawal Policy

4.1 Deposits

Funds can be deposited to edg33 using the following methods:

The minimum deposit amount across all methods is ৳100. Deposited funds must be sent from your own registered payment account. Deposits made through a third party are not accepted.

4.2 Withdrawals

The following rules apply to withdrawals:

• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals can only be made using the same method used for the deposit.
• Withdrawals are only possible from verified accounts.
• edg33 reserves the right to place a withdrawal on hold and conduct further investigation in the case of suspicious transactions.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New players who register on edg33 will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. A registered account and a successful first deposit are required to receive this bonus.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times. This means you must wager 15 times the bonus amount before it can be withdrawn. For example, a ৳5,000 bonus requires a total of ৳75,000 in wagers.

5.3 General Bonus Rules

• Once a bonus is added to the account, it must be used within a specified period, otherwise it will be cancelled.
• More than one bonus cannot be used at the same time.
• Bonus funds cannot be withdrawn directly — they become withdrawable only once the wagering requirement is met.
• edg33 reserves the right to modify or cancel any bonus offer.
• Using multiple accounts to take advantage of bonuses is prohibited and subject to penalty.

6. Gaming Rules

6.1 Fair Play

edg33 operates under a fair play policy. The outcome of all games is determined in an impartial and fair manner. Any attempt to manipulate the outcome of any game is strictly prohibited.

6.2 Technical Errors

If a server disconnection, power outage, or other technical issue occurs during a game, the result of that round may be considered void and the wagered amount will be returned. In such cases, edg33's decision is final.

6.3 Maximum Bet Limit

A maximum bet limit may apply to each game, which will be stated in the relevant game description. Additional restrictions generally apply when using a bonus.

7. Prohibited Activities

Any of the activities listed below are strictly prohibited and may result in account termination and forfeiture of the balance:

• Registering an account with fraudulent information.
• Using multiple accounts to claim bonus benefits.
• Playing games using automated software, bots, or artificial intelligence.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Using the platform for money laundering or any other financial crime.
• Attempting to hack any part of the platform or conducting a cyberattack.
• Threatening, harassing, or sending offensive messages to other users.
• Operating an account under a third party's identity.

8. Account Suspension and Closure

8.1 edg33's Rights

edg33 may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Providing false or incomplete information.
• Failure to complete verification or refusal to provide required documents.
• Suspicious financial transactions.
• Long-term inactive account.
• Instructions from a court or regulatory authority.

8.2 Voluntary Account Closure

If a player wishes to close their own account, they can contact us via live chat or at [email protected]. Any available balance will be withdrawable before the account is closed, but unused bonuses will be cancelled.

9. Limitation of Liability

The edg33 platform is provided on an "as is" basis. edg33 accepts no liability for the following:

• Temporary interruptions in access to the platform or service disruptions.
• Gaming losses caused by internet disconnection.
• Any issues caused by errors from third-party service providers.
• Problems with the player's own device or software.
• Any financial loss resulting from gaming.

In any circumstance, the maximum liability of edg33 is limited to the principal amount involved in that transaction.

10. Privacy and Data Protection

Protecting your personal information is our priority. edg33 uses SSL encryption technology to keep all data secure. For details on how personal information is collected, stored, and used, please read our Privacy Policy.

Your information may be shared with third parties in the following cases:

• At the request of a government authority to fulfil legal obligations.
• For payment processing purposes.
• At the request of an investigating agency for fraud prevention.

11. Responsible Gaming

edg33 believes that gaming is an entertainment activity, not a means of livelihood. We encourage players to play responsibly.

11.1 Self-Limits

Players can use the following features to control their gaming:

• Setting daily or weekly deposit limits.
• Temporary break (Cool-off period).
• Self-exclusion — removing yourself from the platform for a set period of time.

11.2 Support

If you feel that gaming is having a negative impact on your life, contact us via 24/7 live chat or read the Responsible Gaming page. Our support team is always ready to help in Bengali.

12. Terms & Conditions Changes

edg33 reserves the right to change, amend or update these terms and conditions at any time. After any change, the new version will be published on this page and the "Last Updated" date will be revised.

For significant changes, players will be notified via their registered email or a notification on the platform. Continued use of the platform after any change will be considered acceptance of the new terms and conditions.

You are advised to review this page regularly so that you stay informed about the latest terms and conditions.

13. Contact & Complaint Resolution

13.1 Contact Methods

For any questions, complaints or suggestions regarding edg33, please contact us:

• Live Chat: 24/7 direct support in Bengali.
• Email: [email protected]

13.2 Complaint Process

To submit a complaint, please contact us with the following information:

• Your account details (username or registered mobile number).
• A detailed description of the complaint.
• The relevant transaction ID (if applicable).
• The date and time of the complaint.

We take all complaints seriously and try to resolve them as quickly as possible. Complex complaints may take additional time.