edg33 Privacy Policy

Welcome to edg33. By using our platform, you are agreeing to the terms described in this privacy policy. We believe that protecting your personal information is a fundamental right. That is why edg33 always handles your data with transparency and never sells it to third parties.

When you create an account on edg33, make a deposit, withdraw, or use our services, we may collect the following information:

1.1 Identity Information

• Full name and date of birth (for age verification)
• National ID (NID) or passport number (for identity confirmation)
• Email address and mobile number
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket, Upay or bank account numbers (for transaction processing only)
• Deposit and withdrawal history
• Transaction amounts and timestamps

1.3 Technical Information

• IP address and browser type
• Device information (operating system, screen resolution)
• Cookie and session data
• Logs of your activity on the platform

1.4 Gaming Activity

• Play history, bet amounts, and results
• Bonus claims and wagering activity
• Time spent on the platform

edg33 uses your information only for specific and legitimate purposes. The main reasons we use your data are listed below:

• Account Management: For your registration, login, and profile management.
• Identity Verification: To prevent fraud and confirm you are 21 or older.
• Financial Transactions: For secure deposit and withdrawal processing.
• Customer Support: To resolve your issues and provide assistance.
• Responsible Gaming: To identify unusual gaming patterns and provide necessary support.
• Platform Improvement: To enhance service quality and user experience.
• Legal Obligations: To comply with applicable laws and regulations.

The security of your information is our highest priority. edg33 takes the following technical and organisational measures:

3.1 Encryption and Security Technology

Our platform uses SSL/TLS encryption, which keeps all data transfers between you and our servers secure. Payment-related information is encrypted at an additional layer.

3.2 Access Control

Only authorised staff can access your information, and they are bound by strict confidentiality obligations. All access is logged and reviewed regularly.

3.3 Data Retention Period

We retain your information while your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations. Beyond that, once the purpose is fulfilled, data is deleted securely.

edg33 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay and banks solely to complete transactions.
• Identity Verification Services: With approved verifiers for the KYC (Know Your Customer) process.
• Legal Authorities: In response to a court order or a lawful request from a law enforcement agency.
• Technology Partners: Service providers that assist in operating the platform — who follow the same privacy standards as we do.

Outside the cases listed above, no information leaves without your consent.

edg33 uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — the platform cannot function properly without them.
• Functional Cookies: To remember your preferences (language, settings).
• Analytics Cookies: To understand which parts of the platform are used most — all data is analysed in aggregated and anonymised form.

5.2 Cookie Control

You can disable non-essential cookies by changing your browser settings. However, this may limit some features of the platform.

You have the following rights over your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of information that is not subject to a legal obligation.
• Right to Object to Processing: You may object to the use of your information in certain cases.
• Data Portability: You may request a copy of your information in a structured format.
• Right to Withdraw Consent: You may withdraw consent for optional data processing at any time.

To exercise these rights, contact our support team. We will respond to your request within 30 business days.

edg33 is for users aged 21 and above only. We do not knowingly collect or process information from anyone under 21. If we are informed that a minor's information has been collected, we will immediately close that account and delete the relevant data.

As part of age verification, we collect date of birth at registration and verify a government-issued ID when required.

edg33's servers and data processing facilities may be located in various countries. When your information is transferred outside Bangladesh, we ensure that equivalent data protection measures are in place in the receiving country.

For such transfers, we protect your information through standard contractual clauses, encryption, and access controls.

edg33 may update this privacy policy from time to time. If any significant changes are made, we will:

• Publish the new version on this page and update the date.
• Send a notification of the changes to registered members by email.
• Display a clear notice on the platform.

If you continue using the platform after the changes, you will be considered to have accepted the new policy. If you do not agree with the changes, you may close your account.

Our platform may include software from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, or Spribe. These providers have their own privacy policies, and your interactions with them are governed by those policies. edg33 is not responsible for the privacy practices of these third parties.

We also use your gaming activity data for your own wellbeing. edg33 monitors your gaming patterns to promote responsible gaming. If we notice any concerning patterns, we may contact you or suggest setting limits.

This use of data is never directed against you or used for advertising purposes — it is solely for your protection. For more information on responsible play, visit our Responsible Gaming page.